Rafiah Ali Abdullah Alhajri
Profile summary
Experienced Training and Development Professional with a strong academic background (PhD in Business Administration) and proven expertise in delivering training programs, curriculum development, and learner engagement. Skilled in instructional design, performance assessment, and customer service. Passionate about enhancing learning outcomes and supporting organizational growth through effective training strategies.
Key skills
Professional experience
Delivered in-person and online training sessions using modern instructional methods. Designed and implemented training programs aligned with organizational objectives. Supported trainees in resolving academic and performance challenges. Evaluated training effectiveness and improved learning outcomes.
Conducted skills gap analysis and workforce capability assessments. Developed training plans aligned with organizational goals. Coordinated with management to enhance employee performance. Monitored training budgets and program effectiveness
Opened new accounts and promoted banking services. Resolved customer complaints and improved satisfaction levels. Communicated customer feedback to management for service improvement.